Racknet (“we”) are committed to protecting and respecting your privacy
This policy (http://www.racknett.in/terms and conditions and other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information we may collect from you
1.1 We may collect and process the following data about you:
1.1.1 Information that you provide by filling in forms on our website. This includes information provided at the time of registering an account, purchasing services from us or requesting further services. We may also ask you for information when you report a problem with our site or the services you have purchased;
1.1.2 If you contact us letter or email, we may keep a record of that correspondence;
1.1.3 If you contact us by telephone, we may record our telephone conversation for training purposes and, if you are asking us to provide you with the use of a dedicated hosting server, for the purposes of proving your request;
1.1.4 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
1.1.5 Details of transactions you carry out through our site and of the fulfilment and administration of your orders; and
1.1.6 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.
2. IP addresses, cookies, web beacons, LSOs
2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
2.2 For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
2.2.1 To estimate our audience size and usage pattern;
2.2.2 To store information about your preferences, and so allow us to customise our site according to your individual interests;
2.2.3 To speed up your searches; and
2.2.4 To recognise you when you return to our site.
2.4 Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
2.5 We use local shared objects, also known as Flash cookies, to store your preferences such as display content based upon what you view on our site to personalize your visit. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies.
2.6 Our Site may include links to other Web sites in terms of advertisements whose privacy practices may differ from those of Racknet.in. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
3. Where we store your personal data
3.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.3 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Specifically, your personal data will be stored in accordance with the Payment Card Industry Data Security Standard.
3.4 We collect the following personal information from you
- Contact Information such as name, email address, mailing address, phone number, Billing Information such as credit card number, and billing address.
- Unique Identifiers such as user name, account number, password.
- If you are registering on behalf of your organization, your company’s name, mailing address, and other company information.
- As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
3.5 We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email address]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
4. Uses made of the information
4.1 We use information held about you in the following ways:
4.1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer;
4.1.2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
4.1.3 To carry out our obligations arising from any contracts entered into between you and us;
4.1.4 To allow you to participate in interactive features of our service, when you choose to do so;
4.1.5 To notify you about changes to our service.
4.2 If you have placed an order for our services, we will use the information we hold to send you our regular newsletter. This newsletter is our primary method of communicating with you and will inform you of changes to our site, notify you of planned outages and updates to our services, and keep you informed about our services generally. By placing an order for our services, you consent to us using the information we hold about you in this way.
4.3 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
5. Disclosure of your information
5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in India Companies Act ****.
5.2 We may disclose your personal information to third parties:
5.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
5.3 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Racknet.
5.4 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
5.5 You may choose to stop receiving our emails by logging into your account and updating your notification selections or you can contact us at info@Racknet.in. We enable you to create an account, and share information such as messages, offers, & requests with others.
5.6 To review, delete and update your personal information to ensure it is accurate, you may login to your account or contact us directly at info@Racknet.com
6. Access to information
6.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of Rs. — / to meet our costs in providing you with details of the information we hold about you.
7.1 The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow industry accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.
9. Notification of Privacy Statement Changes
9.1 We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
10. Additional Policy Information
10.2 Our Web site may offer publicly accessible blogs & community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at info@Racknet.com.
10.3 You can link to our site using social networking services such as Facebook & Twitter. These services will authenticate your identity and provide you the option to share certain personal information with us such as your sign-in information, name and email address to link between the sites. Services like Facebook & Twitter give you the option to post information about your activities on this Web site to your profile page to share with others within your network. With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at info@Racknet.com. We encourage you to carefully read the privacy related documents of Facebook & Twitter related services.
You can contact us about this privacy statement by writing or email us at the address below:
Racknet.in, ****,****,****, Pune.